Cancelling an order

Cancellation is free at any point before dispatch. Our packing window is 1 business day, which on a notions order is short — so if you want to change something, tell us the same day. This page sets out both sides of that line at Novella Mansion.

The window

You have the handling window from the moment the order is confirmed. Once the parcel is labelled and scanned by the courier it has left us, and the Refund and Returns Policy takes over instead.

How to cancel

Email hello@novellamansion.shop from the address on the order with the order number in the subject line. We reply to confirm; that confirmation is what makes the cancellation final. A request from a different email address cannot be accepted, because we cannot verify who is asking.

Fees

None. We charge no cancellation fee, no processing fee, no restocking fee and no administrative penalty on an order cancelled before dispatch. Any shipping charge collected is refunded with it.

Refund timing

Approved cancellations are refunded in full to the original payment method within 5 to 7 business days, in line with Reserve Bank of India timelines for online refunds. Your bank or UPI app posts the credit on its own schedule. A Cash on Delivery order cancelled before dispatch involves no money at all.

Dropping one item

Name the items to remove and we adjust the order. Note that a smaller order can fall below ₹2,499, in which case the flat ₹69 applies to what remains — on a notions basket that threshold matters, so we always tell you before processing.

Adding to an order instead

If you have remembered the bobbins you meant to add, ask us to hold the order rather than placing a second one. Two small orders mean two delivery charges unless each clears ₹2,499; one combined order usually does not.

Changing an order

A corrected address, a different needle size or a swap to another gauge length can normally be handled inside the same packing window. Address changes depend on the new PIN code being serviceable, and any price difference is settled before we ship.

After dispatch

Refuse the parcel at the door, in which case it returns to us and we refund the goods once it lands, or accept it and raise a return within 10 days of delivery under the Refund and Returns Policy — remembering that opened pin, needle and clip packets cannot come back.

When we cancel

Occasionally we must: stock that fails its count before dispatch, a price or pack size published in error, a PIN code our couriers do not serve, an address that cannot be verified, or an order with fraud markers. We email the reason and refund every rupee paid on the timeline above.

Failed payments

A failed or timed-out UPI request creates no order. If your account was debited without a confirmation, banks reverse it in nearly every case within a few working days — send the UPI reference and we will confirm whether anything reached us.

Repeat cancellations

We keep cancellation records for fraud prevention. Repeated cancellation after dispatch, or repeated refusal of delivered parcels, may lead us to ask for prepayment on future orders. It is rare and we explain it first.