Track your order

Enter the order number from your confirmation email with the billing email address you used, and the form below shows where your parcel has reached. Novella Mansion also sends the courier’s tracking link by email and SMS the moment your order is collected.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the stages mean

  • Processing — confirmed and on the bench. Handling is 1 business day, including counting pins, clips and bobbins against the order.
  • Dispatched — collected and scanned by the courier. Tracking is live from here.
  • In transit — moving between hubs. Expect 2–7 business days; metro PIN codes land at the faster end.
  • Out for delivery — with the rider today. Keep the phone reachable and the amount ready if you chose Cash on Delivery.

If tracking stops moving

A quiet day usually means a hub transfer. If nothing changes for more than 48 hours, or a failed delivery attempt appears that nobody made, email hello@novellamansion.shop with your order number and we will chase Delhivery / DTDC ourselves rather than sending you to a helpline.

The windows we work to

Order to doorstep is normally 3–8 business days. Hill and island PIN codes can add a day or two on the last leg. Everything ships from Jaipur, Rajasthan, Monday to Saturday.

When it arrives

Count the packets against the invoice on the day it lands, and film the unboxing before you open a blister. A short count or a crushed pack is settled on that clip within 48 hours of delivery, at our cost.